Our Policy Info
Everything You Need to Know
We founded SpiceShip with one goal in mind: creating the best possible shopping experience for our customers. We work hard to provide exceptional customer service and pride ourselves on never straying from our founding principles. Check out our store policies, which are detailed below. Contact us if you have further questions and we’ll be happy to help.
Store Policy
Store Policies
Effective Date: 5/14/2025
Welcome to SpiceShip Organics! We’re dedicated to delivering high-quality, ethically sourced spices and blends with transparency, freshness, and care. Please read our store policies below to better understand how we serve you.
Orders
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Processing Time: Orders are processed within 2–3 business days. Custom blends or bulk orders may require additional time. You'll be notified if there’s any delay.
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Order Changes: If you need to modify or cancel your order, please contact us within 12 hours of placing it. After this window, we cannot guarantee changes can be made.
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Out of Stock Items: If an item is out of stock, we’ll notify you promptly and offer a substitution or refund.
Shipping
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Shipping Locations: We currently ship within the U.S. For international orders, please contact us directly.
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Shipping Rates: Rates are calculated at checkout based on weight and destination.
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Free Shipping: We offer free shipping on domestic orders over $75.
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Tracking Info: Once your order ships, you’ll receive an email with tracking details.
Returns & Refunds
Due to the nature of our products, we do not accept returns on food items. However, we’re committed to your satisfaction.
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Damaged or Incorrect Orders: If your order arrives damaged or incorrect, please email us at [your email] within 5 days of delivery with a photo and order number. We'll make it right.
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Non-Food Items: Returns may be accepted on non-perishable goods (e.g., spice racks, accessories) within 14 days of receipt. Items must be unused and in original packaging. Return shipping is the customer’s responsibility.
Payments
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We accept all major credit/debit cards, PayPal, and ShopPay.
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Payment is required in full at the time of purchase.
Subscriptions & Classes
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Subscription Boxes: You can pause or cancel your subscription anytime via your account dashboard. Changes must be made at least 5 days before the next billing cycle.
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Blending Classes: Tickets for virtual or in-person classes are non-refundable but may be transferred to another date if you notify us at least 48 hours in advance.
Contact Us
Questions or concerns? We’re here to help!
📧 Email: spiceshiporganics@gmail.com
🌐 Website: https://www.spiceshiporganics.com
📍 Based in Hampton, Virginia
Privacy Policy
What is done with information shared
Effective Date: 5/14/2025
At SpiceShip Organics, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, interact with us, or make a purchase.
1. Information We Collect
We may collect the following types of personal information:
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Name, email address, mailing address, phone number
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Payment information (processed securely through third-party providers)
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Browsing activity on our website
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Information collected through cookies and tracking tools (including TikTok Pixel)
2. How We Collect Information
We collect your information when you:
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Make a purchase
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Sign up for our newsletter or classes
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Use our contact form
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Interact with our content, including TikTok ads or our website
We may also use cookies and pixels to understand how users interact with our site and to improve marketing.
3. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Send you updates, promotional content, and newsletters
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Improve our website and offerings
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Serve relevant ads through TikTok and other platforms
4. Sharing Your Information
We do not sell your personal information. We may share it with:
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Service providers (e.g., shipping companies, payment processors)
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Marketing platforms like TikTok, for analytics and ad targeting
5. Your Rights
If you're a resident of the EU or California, you may have the right to:
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Access or correct your information
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Request deletion of your data
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Opt out of certain uses
You can request changes or ask questions by emailing us at [your email address].
6. Data Security
We use secure platforms and reasonable safeguards to protect your personal information. However, no online system is 100% secure.
7. Updates
We may update this policy from time to time. Any changes will be posted here with an updated effective date.
8. Contact Us
For privacy questions or requests, contact:
SpiceShip Organics
Email: spiceshiporganics@gmail.com
Website: https://www.spiceshiporganics.com
